Thank you for choosing
Mutts & Moggs.
Shipping, Returns & Refunds
We want shopping with Mutts & Moggs to be as simple and straightforward as possible. Below you'll find everything you need to know about our shipping services, returns process and refund policy. If you have any questions, our team is always happy to help.
SHIPPING AND DELIVERY
Orders placed after 1pm will be shipped on the next working day.
Standard Delivery Times:
Mainland UK : 1-3 Business Days - £2.99 for orders under £24.99
Northern Ireland : 2 to 4 Business Days - £7.00
Isle of Man : 5 to 8 Business Days - £7.00
Guernsey & Jersey : 3 to 7 Business Days - £7.00
Express Delivery Times:
Mainland UK : 1 Business Day FedEx Shipping - £8.00
RETURNS
If you are not entirely satisfied with you purchase, we’re here to help.
You have 30 calendar days to return an item from the date that you received it. To be eligible for a return your item must meet the following requirements.
The item must be unused and in the same condition that you received it.
Your item must still be in the original packaging.
Your item needs to have a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
All Returns should be sent to:
Mutts and Moggs
Returns/Goods In
10 Albone Way
Biggleswade
Bedfordshire
SG18 8BN
REFUNDS
Once we receive your return, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original payment method.
You will receive the refunded amount within a certain amount of days, depending on your card issuer’s policies.
